SISTEM PELAYANAN PUBLIK ERA OTONOMI DAERAH DI KABUPATEN KUTAI KARTANEGARA
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Abstract
The effectiveness of public service delivery system is an important aspect to ensure
that national development can be implemented effectively. The effectiveness of public
service delivery system will raise community satisfaction on the services delivered. Thus
to improve the public service delivery system from time to time, the study on the existing
problems should be conducted eventually. Therefore this article articulates the problems
of public service delivery system in Indonesia, especially in Kutai Kartanegara Regency.
Key words: Public Service, Effectiveness
Abstrak
Keefektifan sistem pelayanan pelayanan publik merupakan aspek penting untuk
memastikan bahwa pembangunan Negara dapat dilaksanakan dengan efektif. Sistem
pelayanan yang efektif akan dapat meningkatkan kepuasan masyarakat terhadap
pelayanan yang diberikan. Bagi memastikan pelaksanaan sistem pelayanan publik ini
dapat diperbaiki dari masa ke semasa, kajian terhadap permasalahan yang timbul
perlulah terlebih dahulu dilaksanakan. Oleh itu artikel ini membincangkan tentang
permasalahan sistem pelayanan publik di Indonesia terutamanya yang dialami oleh
Kabupaten Kutai Kartanegara.
Key words: Pelayanan Publik, Efektifitas
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Humanus: Jurnal Ilmiah Ilmu-ilmu Humaniora is a peer reviewed and open access journal that publishes significant and important research from all area of humanities studies.
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